Placing an order is like any other ecommerce website.

  1. You add items to your cart and proceed to check out.
  2. Fill in all the mandatory information and place your order. Your order will then be put on hold.
  3. You will then be given instructions on how to pay for your order.
  4. We will then wait for your payment.
  5. Once your payment is received we will process your order and ship it out.


You do not need to make an account and can order as a guest. However making an account allows for our point system to be able to keep track of how many points you have accumulated and all of your shipping information will be automatically filled out.

We currently do not have a point system.

We do not give cash refunds or exchanges for any of our products. If you have a defective product please contact us at: [email protected] with a picture or video that demonstrates the issue with the item within 48 hours of receiving your order so that our team can help!

We do however give refunds or credits in the form of points (store credit). Our team may deny any claims that are not supported by a video or photo demonstrating the problem with the product that you have received.

We are sorry to inform you that we can only ship orders in Canada. Sorry!

Our operating hours are 9am – 5pm PST Monday – Friday.

Any payments made before 11am PST will be processed and shipped on the same day.

If your payment is made after 11am PST your order will be processed and shipped the next day.

We do not ship orders on the weekend.

Payment & Fees

Currently the only payment method that you can pay with is Interact E-transfer.

All of our products and your order total do not have tax.

On orders that are below $150, we charge $20 for Flat Rate Express Shipping.

For any orders over $150 (after discounts), the shipping is free. We ship our orders using Canada Post Express Post Shipping.


If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes and is very easy to use.

1. Sign into your Online Banking and select “E-Transfer”

2.Add us as an Interac E-Transfer Recipient:

The name & email address used to add us as a recipient can be found on your invoice.

3. Please make your Security Question as “Where are we from” and your Security Answer as “canada”

4. Please put your order number in the notes section

You can also find more information regarding how to send an E-transfer payment here

Our operating hours are 9am – 5pm PST Monday – Friday. (Your orders will not be shipped on BC Statutory Holidays. They will be shipped the following day)

Any payments made before 11am PST will be processed and shipped on the same day.

If your payment is made after 11am PST your order will be processed and shipped the next day.

Your order will be put on-hold for 1 day since your order had been placed.

Once 1 day has passed since your order was placed. We will send you a follow up on-hold email to you.

1 day after since the follow up email was sent if payment is still not received we will cancel your order for other customers to be able to buy the products that we were holding for you.

Your order can still be recovered after it has been cancelled.



We use Canada Post as our shipping service and  it all depends on where you live. Living in rural areas tends to take longer than normal. Your order is always shipped using Express Shipping.

Once your order is shipped, here is a general guideline of when to expect your order:

BC: 1-3 days

Alberta, Saskatchewan, Manitoba: 1-5 days

Ontario, Quebec: 3-7 days

Newfoundland, P.E.I, Nova Scotia, New Brunswick: 3-10 days

Nunavut, Northwest Territories, Yukon: 3-14 days

Once your order is completed and we have given it to candapost you will receive an email with a Canada Post tracking number which you can use on their website here to track your order. If your tracking number does not say anything yet it is because Canada Post has not scanned your order yet. It will usually update by the end of the business day.

If your order is lost or stolen for any of these reasons below we unfortunately do not cover or reimburse any of the lost or stolen goods:

  • You changed your address / residence
  • Someone stole your package after a successful delivery
  • Your package is rejected upon delivery (by doorman or other)
  • You provided us with the wrong address (including typos or auto-correct errors)
If  you realize that your shipping address is incorrect, IMMEDIATLEY contact us at -> [email protected] so that we can change it before your order is shipped out.


In the event the package has as delivery status of ‘delivered’ and the package is not received, the onus is on the customer to open a ticket with Canada Post and come to a resolution with Canada Post. We will not take any responsibility as we have fulfilled our responsibility to you once we dropped your package to Canada Post.

There are 3 likely scenarios of when this occurs:

  1. The postal worker delivered the package to the wrong mailbox OR
  2. The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day. OR
  3. Your address does not allow for deliveries to be sent to your door; you may need to check a other places where orders are sent like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.
Canada Post advises:
“If 24 hours have passed since the Track tool indicated the letter or parcel was delivered but the item hasn’t arrived, the sender can report the problem by starting a claim using Online Service Tickets.


When this problem occurs the most likely cause is that the Canada Post employee has inputted your postal code incorrectly. The issue will resolve itself most of the time and cause a couple of days delay for you to receive your package. If your package is still in the same location after several days please contact us at:[email protected] and we will try to find a solution for you.

If you entered an incorrect address we will not reimburse you in any way.

Canada Post offers a variety of different delivery options that can be selected for your package such as:

Nothing Selected (default): If no one is home to receive the package and the box is to big for your mail box, your package may be safe dropped (left at your door), or you will receive a delivery notice card for pick up at your local post office.

Do not safe drop: If no one is home to receive the package, a delivery notice card will be left for you to pick up your package at your local post office.

Signature: If no one is home to receive the package, a delivery notice card will be left for you to pick up your package at your local post office and a signature will be required for you to collect your package.

Leave at door: If no one is home to receive the package, the package will be left at your door.

Card for pickup: Your order will go directly to your local post office. You will receive a delivery notice card for you to pick up your package at the local post office.

If you would like any of these delivery options please tell us in your order notes.

There is known to be a high % of lost, stolen, and confiscated packages when shipping to these locations. If you happen to live in any of these areas and still decide to order please note that we will not send a replacement package or reimburse you in any form. ORDER AT YOUR OWN RISK.