We use Canada Post as our shipping service and  it all depends on where you live. Living in rural areas tends to take longer than normal. Your order is always shipped using Express Post Shipping.

Once your order is shipped, here is a general guideline of when to expect your order:

BC: 1-3 days

Alberta, Saskatchewan, Manitoba: 1-5 days

Ontario, Quebec: 3-7 days

Newfoundland, P.E.I, Nova Scotia, New Brunswick: 3-10 days

Nunavut, Northwest Territories, Yukon: 3-14 days

Once your order is completed and we have given it to candapost you will receive an email with a Canada Post tracking number which you can use on their website here to track your order. If your tracking number does not say anything yet it is because Canada Post has not scanned your order yet. It will usually update by the end of the business day.

If your order is lost or stolen for any of these reasons below we unfortunately do not cover or reimburse any of the lost or stolen goods:

• You changed your address / residence
• Someone stole your package after a successful delivery
• Your package is rejected upon delivery (by doorman or other)
• You provided us with the wrong address (including typos or auto-correct errors)

In the event the package has as delivery status of ‘delivered’ and the package is not received, the onus is on the customer to open a ticket with Canada Post and come to a resolution with Canada Post. We will not take any responsibility as we have fulfilled our responsibility to you once we dropped your package to Canada Post.

There are 3 likely scenarios of when this occurs:

1. The postal worker delivered the package to the wrong mailbox OR
2. The postal worker mistakenly scanned the package as “successfully delivered,” but it will actually be delivered the next business day. OR
3. Your address does not allow for deliveries to be sent to your door; you may need to check a other places where orders are sent like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.

When this problem occurs the most likely cause is that the Canada Post employee has inputted your postal code incorrectly. The issue will resolve itself most of the time and cause a couple of days delay for you to receive your package. If your package is still in the same location after several days please contact us at:[email protected] and we will try to find a solution for you.

If you entered an incorrect address we will not reimburse you in any way.

Canada Post offers a variety of different delivery options that can be selected for your package such as:

Nothing Selected (default): If no one is home to receive the package and the box is to big for your mail box, your package may be safe dropped (left at your door), or you will receive a delivery notice card for pick up at your local post office.

Do not safe drop: If no one is home to receive the package, a delivery notice card will be left for you to pick up your package at your local post office.

Signature: If no one is home to receive the package, a delivery notice card will be left for you to pick up your package at your local post office and a signature will be required for you to collect your package.

Leave at door: If no one is home to receive the package, the package will be left at your door.

Card for pickup: Your order will go directly to your local post office. You will receive a delivery notice card for you to pick up your package at the local post office.

If you would like any of these delivery options please tell us in your order notes.

There is known to be a high % of lost, stolen, and confiscated packages when shipping to these locations. If you happen to live in any of these areas and still decide to order please note that we will not send a replacement package or reimburse you in any form. ORDER AT YOUR OWN RISK.